10 Year Guarantee
Our guarantee is our promise
Because we believe in the premium quality of our blinds, curtains and shutters, these products come with a free 5-year extended warranty. This also includes parts which originally only had a standard one-year manufacturer’s warranty.
“But what about your electronic remote controls and motors,” you ask. You won’t need to worry about defects, broken remotes or malfunctioning because they too are guaranteed for 1 year from date of purchase (batteries excluded).
A bit of fine print
As with most things in life, our guarantee comes with a few simple terms and conditions.
It excludes the following:
- Damage caused by accidents
- Damage due to alterations
- Damage caused by misuse
- Damage caused by exposure to elements
- Daily wear and tear
- Dyes and normal fading of fabrics
- Damage due to products being fitted in a non-domestic setting
- Issues resulting from not following instructions correctly with regards to measurement, installation, cleaning or maintenance.
Should your goods exhibit any major failure, you are entitled to a replacement or refund, and you can be compensated for any loss or damage that you think is imminent. Should the quality of your goods not be up to standard, while not resulting in any major failure, it is still your right to have your goods repaired or replaced. The guarantee offered by us form part of the Australian Consumer Law and we trust that you’ll see it as reasonable and easy to understand. Should you have any problems with one of our products, our dedicated customer services team are here to assist.