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Contact us via phone 1300 806 772 or email support@wonderlux.com.au
Your Order
We do our very best to accurately match our website images to the reality of our various fabric and colour ranges, but there may be slight variances. This is mostly due to the fact that different devices have different screen settings that can cause fabrics to look different when they arrive at your door.
Returns & Exchanges
Please be advised that following the delivery of your goods, you have a period of 7 days to examine them and notify us of any damage, defects, or missing componentry – for instance, fabric panels, slats, screws, chain control, or any other part of the order. The defect has to be immediately evident once the packaging has been opened – a claimable defect is not one that appears over time through use or gradual wear and tear. Accordingly, we will not accept claims for marks, holes, scratches, or other fabric defects after that 7 day period, and these defects will be considered the result of misuse or general use.
If your goods are visibly defective upon delivery, you are entitled to return them to us. You must first, however, contact us via telephone, LiveChat, or the email address on the ‘Contact Us’ section of our website, www.wonderlux.com.au/contact-us/, to provide details of the defects and so that we can verify that the products should be returned to us.
If we decide instead to remake a defective blind from scratch rather than receive a return from you, any remakes will be conducted on a like-for-like basis and we cannot accept any further alterations to your order. If your product appears defective and you wish to return it to us, we will arrange for a courier to collect the product from you at the time and date of your choosing, or for a courier to simultaneously collect your defective products and deliver a replacement. Both options are available free of charge.
In the the event that the window furnishing product has not been manufactured at the correct size, we will do everything we can to rectify the issue including sending you a replacement. If you have provided the incorrect measurements, there may be a small replacement fee but we will do our best to cover most of the cost for you.
If you place an order and change your mind, please get in touch with us immediately via LiveChat, email, or phone. We’ll do our best to stop your order and provide a full refund.
Because all of our orders are custom made, we are unfortunately unable to accept cancellations once your order has commenced production.
Once you have requested a return, we will send you return instructions via email. When returning any product to our factory, please make sure the window furnishing product is rewrapped and placed in its original packaging. Please note that we are unable to accept products in damaged or alternative packaging, as inappropriately packaged products are at high risk of being damaged in transit. Products not returned in this fashion will not be eligible for repair or replacement. The same rules apply to loosely packed or unboxed items.
Billing & Payments
We accept Mastercard, VISA, PayPal, Afterpay (coming soon) and Zipmoney (coming soon). We operate, so unfortunately we cannot accept cash. For security reasons we don’t accept payment over the phone.
Yes, we do! Simply select Latitude Pay during checkout to apply. You will receive an answer within seconds and can then purchase straight away. There’s no lengthy approvals or waiting for cards to arrive, as this is all done online during checkout.
You can apply for an Latitude Pay account during checkout, however new accounts typically have a $1000 limit.
Warranty
We believe in the premium quality of our blinds and curtains, so all our products come with a free 5-year extended warranty. Components for motorized options – such as remote controls and electronic headboxes – are also guaranteed for 1 year from the date of purchase (batteries excluded).
As with most things in life, our guarantee comes with a few simple terms and conditions. Warranty covers claimable defects, which we define as flaws or defects in components designed and manufactured in our factory. It excludes the following:
* Damage caused by accidents
* Damage due to alterations
* Damage caused by misuse
* Damage caused by exposure to elements
* Daily wear and tear, and issues resulting from not correctly following measurement, installation, cleaning and maintenance instructions
* Dyes and normal fading of fabrics
* Damage due to products being fitted in a non-domestic setting
Our warranty policy is similar to our returns policy, which you can read above.
