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Ordering

Though we do our best to accurately match our images to the various fabric and colour ranges, there may be variances caused by multiple factors including the computer / screen settings of the device you are using. We therefore highly recommend ordering free fabric samples before placing your order.

Definitely not. Please follow our measuring instructions and always enter the actual measurement from one point to the other. For all blinds, our factory will make the necessary adjustments to ensure they fit as required.

In most cases all you’ll need is a screwdriver and a stepladder to help to reach the top of your window. If your window frames are not wooden you may need additional tools like a drill to secure the brackets.

Your order will arrive with screws that will be suitable for the surface you select when placing the order ie. wood,  brick or metal. Please select the correct option so we can make sure to send you the appropriate screws.

Delivery & Shipping

All orders are dispatched within 14 working days and we aim to have your product arrive at your door within 21 working days.

Yes! Shipping is charged at a flat rate of $30 and FREE for all orders over $399, except for WA and NT where there will be a $30 surcharge.

We can leave your delivery somewhere safe if you’re not home. Make sure you tick the box during checkout to let us leave your package unattended.

Yes, we’ll send you an Email or SMS when your delivery is on it’s way.

All our window furnishings are packaged in rectangular tubes or boxes and are delivered by a courier up to your front door. 

Returns & Exchanges

If your product has any defects or needs to be returned for reasons related to product quality then we are happy to cover the cost of return shipping and resupply you with a new product .

In the the event that the window furnishing product has not been manufactured at the correct size and does not fit your window we will most definitely do everything we can to rectify the issue and send you a replacement. There may be a small replacement fee but we will do our best to cover most of the cost for you.

If you place an order and change your mind please contact us immediately and we’ll do our best to stop your order and provide a full refund.

Because we custom manufacture all of our orders we are unable accept cancellations once your order has commenced production.  In these circumstances we’ll advise you of any costs that have already been incurred in making your blinds. We will then refund your purchase price, less expenses incurred.

Billing & Payments

Things that might be affecting your Afterpay limit:

  • are there sufficient funds on your card (generally they look to see 25% of the order value available to spend)
  • length of time you have been using Afterpay (typically $500 for new customers)
  • amount you have to repay, it may help to pay some off (not a guarantee)
  • adding a credit card may increase your spending power (not a guarantee)

Please contact Afterpay for more information about your specific situation.

First get pre-approved (it takes 3 minutes), then select ZipMoney during checkout!

Yes, we do! Simply select Zipmoney during checkout to apply, you will receive an answer within seconds and can purchase straight away. No waiting for cards to arrive or lengthy approvals, this is all done online during checkout.

You can apply for an Afterpay account during checkout, however typically new accounts have a $500 limit.

We accept Mastercard, VISA, Amex, Diners Club, PayPal, Afterpay and Zipmoney. We operate online, so unfortunately we cannot accept cash. For security reasons we don’t accept payment over the phone.

 

Warranty

Our guarantee is our promise

Because we believe in the premium quality of our blinds and curtains, these products come with a free 5-year extended warranty. This also includes parts which originally only had a standard one-year manufacturer’s warranty. “But what about your electronic remote controls and motors?” you ask. You won’t need to worry about defects, broken remotes or malfunctioning because they too are guaranteed for 1 year from the date of purchase (batteries excluded).

A bit of fine print

As with most things in life, our guarantee comes with a few simple terms and conditions. It excludes the following:

* Damage caused by accidents
* Damage due to alterations
* Damage caused by misuse
* Damage caused by exposure to elements
* Daily wear and tear
* Dyes and normal fading of fabrics
* Damage due to products being fitted in a non-domestic setting

Issues resulting from not following instructions correctly with regards to measurement, installation, cleaning or maintenance.

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